Job Opportunity – Customer Service Representative

Position:Customer Service Representative

Location:Lahore

Salary:to be discussed by client

Experience:2 years of relevant work experience

 

Qualification:Graduate in CS/Electrical/Computer Engineering/Computer Systems or any other related subject

 

Industry:Information Technology

CV to be forwarded at [email protected]

 

Key Accountabilities are as follows:

  • Company technical support delivered through remotely and onsite including hardware & software fault resolution, and software installation.
  • Company Support and Engineering is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery. This is a very demanding and yet rewarding position.
  • The successful candidate will be required to take part in 7×24 on call covering company customers. This will involve on site presence to address customer faults and apply preventive maintenance. System installations, preventative maintenance and Hardware/Software upgrades will also be included.
  • Account Management of both Business Critical and Enhanced level company customers, being the prime point of contact with the accounts and the ‘owner’ of all activities within these accounts. This will involve preparing for monthly/quarterly customer meetings. Discuss with customers current and future software releases and the current known problems. End to end ownership of problems and regularly updating customers.

Functional Skills / Knowledge Areas:

  • Ideally experience of working on Enterprise /complex systems environment.
  • Experience on Linux/Unix/Windows based platforms including disk array knowledge
  • SQL Skills or knowledge of Database products (Oracle, DB2 etc…)
  • Good working knowledge of LINUX preferably SUSE Linux
  • Very good written and communication skills are required in English
  • Experience with Customer Management and the confidence to present in front of high-level customer management including dealing with high-pressure situations.
  • Must be self-motivated and have the confidence to take the ‘ownership’ of key Company customers.